There is nothing more discouraging than when you need to print a document but one of the color ink cartridges in your printer is low and will not permit you to print although you just want to print in black and white. Canon USA has actually apparently added to the aggravation of their customers with their “all in one” printers, which will not scan or fax files if any of the ink cartridges in the device are out of ink.
A class action suit has actually been filed against Canon in the U.S. District Court for the Eastern District of New york city seeking over $5 million. The grievance declares breach of express guarantee; unjust enrichment; and offenses of New york city General Business Law. In basic, the claims center around Canon’s advertising being false, misleading, and reasonably likely to trick the general public. Canon markets their printers as being multifunctional professing to supply three or four functions in one device such as: printing; scanning; and faxing. These devices, nevertheless, do not scan or fax files when ink cartridges are low or empty. Canon’s clients are basically required to purchase ink for their devices even if the function they are looking for to utilize does not make use of ink.
Cannon claims that these defenses are put in location so that the devices are not harmed if printing is attempted while there is no ink. According to Cannon, the printhead could be harmed if there is no ink present. However, this does not address how scanning and/or faxing a document would trigger damage to a device while ink is low or depleted.
This is the very first time a printer producer has been brought to justice on claims such as these, however, Canon is definitely not the only business to need brand-new ink cartridges in their gadgets in order to fax or scan documents.
Source: https://lansing.legalexaminer.com/technology/class-action-lawsuit-filed-against-cannon-usa/